Office HeroWe love getting inside scoop. But what we love even more is shining the spotlight on the unsung heroes that work the magic behind the scenes. In this weekly series, we profile Office Managers and Executive Assistants who have a passion for rocking events the same way we do. What can I say, we like hanging with our kind.

Our hope is that over time, we will have honoured countless women, maybe even the odd man, and created a space that encourages thought provoking conversation and maybe a few laughs too.

We proudly introduce to you this week’s Office Hero. Please meet Jill Goertzen!

Position: Executive Assistant

Company: Teekay

1. Tell us a little about yourself?

I’ve wanted to be an Administrative Professional since I was a teenager because I love organizing events and people. I took the 1-year Administrative Assistant Program at Vancouver Community College and ended up being hired at the same company I did my practicum with. Then 15 months later, I was offered a job at Teekay. That was eight years ago now. I love the people I work with and I love what I do.

To continue growing professionally and personally, I decided to become involved with IAAP, Vancouver Chapter in 2008. I received my Certified Administrative Professional-Organizational Management (CAP-OM) designation in 2009 and my Technology Applications (TA) designation in 2013. I served as the Membership Chair for the Vancouver Chapter in 2012-2013, as Vice President in 2013-2014 and am now serving as the President of the Chapter for the 2014-2015 Chapter year. My experience with IAAP has been extremely rewarding. I’ve had opportunities to network with admin professionals not only from Vancouver but from all over North America by attending the Education Forum & Annual Meetings. IAAP offers many educational opportunities and I’ve been fortunate enough to serve in various leadership capacities. From a personal perspective, I love reading, scrapbooking and being outdoors! My husband and I have been married for 5 years and love living in Vancouver.

2. What’s one modern day convenience you can’t live without?

My calendar! I put every event (personal and business) in my calendar so I don’t double book and stay organized with future planning. Task reminders are a great help in not feeling overwhelmed with trying to remember everything as well. The more I can get out of my head and into the calendar, the better. At the beginning of each week, I review both my and my bosses’ calendars so nothing slips through the cracks and I’m prepared.

3. Once in the office, what’s a positive thing you do each morning to get your day started off right?

At the end of each day, I print off my to do list and my calendar for the next day. It starts the next morning off on the right foot. At a glance, I get a feel for my day as well as see what is a must do versus what can wait.

4. What’s going on in your company right now that’s cool?

Teekay has lots of exciting projects on the go! We’re looking into a few new business ventures. Check out the website for details:

5. How many events, and what kind, are you asked to plan each year?

I plan one large bank meeting event every two years. Mostly I plan small meetings and lunches/dinners for business purposes and celebration purposes. Plus an annual strategy session with our team members from around the globe. And a local team building event that could range from baseball games to cooking challenges!

6. If you could hire any speaker for your training session, who would it be?

Recently, I was very moved by a speaker named Barb Stegemann. Barb is an Author and Social Business Innovator who appeared on Dragon’s Den and received funding for her fragrance business. She’s an inspiration! Don’t give energy to negativity!

7. What is your biggest challenge when planning an event? And why?

Being creative! When putting on a large, celebration event, I want the event to be fun and memorable. In order for that to happen you need to find the right venue, the right décor, the right entertainment and have good food! Sometimes it’s hard to come up with all the vendors in order to make this happen!

8. How have you overcome that?

Experience. I have a lot of admins in my office and at IAAP who I can ask support from. I’m working with Eventsage on my next event and I’m looking forward to hearing their ideas on how we can make a spectacular event in the fall!

9. What has been the coolest highlight in an event that you’ve planned or attended?

I planned an event in 2008 celebrating two projects we won. The themes were Arctic and African. We held the event at the Vancouver Art Gallery and the décor really looked spectacular! It was a really fun event and a great way to celebrate all the hard work of the people involved.

Arctic Ice Event

African Themed Event

10. What’s the most important thing you’d share with others about planning an event?

Plan well in advance. Keep a to-do list and try to delegate where you can.

Are you interested in joining our list of unsung heroes? Reach out to us and we’ll get in touch inside of 24 hours. Join the conversation. Join our community.




Kimberly Rohachuk

Kimberly Rohachuk

Over my career I've had the honor of working on some major events, including the World AIDS Conference in Vancouver, G8 Foreign Ministers meeting, and the Vancouver 2010 Olympics bid delegation to Prague. I’ve also worked with a number of corporate clients all over the world delivering hundreds of events for groups ranging from 50 to 1,500 people.

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